At Goldenparadisebd, customer satisfaction is our top priority. We strive to provide you with high-quality food and exceptional service every time you order from us. However, if you are not completely satisfied with your experience, this Refund and Returns Policy outlines the terms and conditions under which refunds, returns, or replacements may be issued.

By placing an order with Goldenparadisebd, you agree to this Refund and Returns Policy. If you do not agree, please refrain from placing an order.

1. Eligibility for Refunds and Returns

We understand that issues may arise, and we aim to resolve them promptly. You may be eligible for a refund, return, or replacement under the following circumstances:

• Incorrect Order: If you receive food items that differ from what you ordered.
• Damaged or Spoiled Food: If the food you receive is damaged, contaminated, or spoiled upon arrival.
• Missing Items: If any items are missing from your order.
• Late Delivery: If the delivery exceeds the specified timeframe (subject to location and circumstances).
• Quality Concerns: If the food quality does not meet reasonable expectations (e.g., undercooked or burnt).

Please note that refunds or returns are not eligible for:

• Change of mind after placing the order.
• Personal taste preferences, unless there is a quality issue.
• Partially consumed or fully consumed food items.
• Orders delivered to an incorrect address provided by the customer.

2. Timeframe for Filing a Claim

To ensure a timely resolution, any refund or return requests must be submitted within 2 hours of receiving your order. Requests made after this timeframe may not be eligible for a refund, replacement, or return.

3. How to Request a Refund or Return

To request a refund, replacement, or return, please follow these steps:

1. Contact Us Immediately: Reach out to us via phone at [Insert Phone Number] or email at [Insert Email Address].
2. Provide Details: Share your order number, a description of the issue, and any supporting evidence such as photographs of the food or packaging.
3. Verification: Our team will review your request and verify the details provided.

Once verified, we will notify you of the next steps and any compensation to be offered.

4. Refund Process

If your refund request is approved, we will process the refund in the original form of payment used during the purchase. Refunds may take:

• 3-5 business days for credit or debit card payments.
• Immediate processing for cash refunds (if applicable).
• Up to 7 business days for digital payment methods (e.g., mobile wallets or third-party apps).

You will receive a confirmation email or message once the refund has been processed.

5. Replacement and Returns Policy

In cases where a replacement is offered:

• The replacement order will be prepared and delivered as soon as possible (at no additional charge).
• For incorrect orders, we may require the return of the delivered food to verify the claim.
• Customers may need to return the food items to our restaurant or cooperate with the delivery staff to facilitate returns.

Please ensure that the returned food is untouched and kept in its original packaging. Returns that do not meet these requirements may not qualify for replacement or refunds.

6. Delivery Delays

While we do our best to deliver food on time, delivery delays can occasionally occur due to:

• Unforeseen traffic, weather, or technical issues.
• High demand during peak hours, weekends, or holidays.
• Inaccurate delivery information provided by the customer.

If the delivery is significantly delayed and affects the quality or satisfaction of your order, you may request a refund or replacement. Each case will be evaluated individually.

7. Cancellations

If you need to cancel your order, please contact us as soon as possible.

• Orders canceled before preparation begins: A full refund will be issued.
• Orders canceled after food preparation starts: Refunds may not be available, as resources will already have been used to prepare your order.

To avoid unnecessary charges, please double-check your order details before confirming the purchase.

8. Contact Information

If you have any questions, concerns, or need to request a refund or return, please contact us:

• Restaurant Name: [Insert Restaurant Name]
• Phone: [Insert Phone Number]
• Email: [Insert Email Address]
• Address: [Insert Physical Address]

Our customer service team is here to assist you and ensure that any issues are resolved promptly and fairly.

9. Final Notes

We value your trust in Goldenparadisebd and aim to deliver an outstanding dining experience with every order. While we strive to meet your expectations, this policy ensures a fair resolution for any issues that may arise.

Thank you for choosing  Goldenparadisebd. We appreciate your understanding and continued support.